Non-urgent advice: Requesting an appointment
The quickest way to get your medical problem dealt with is to submit an e-consult via our website.
All e-consults received before 4.30pm will be triaged on the same day. You will then receive a response from a Clinician or a member of the Admin team telling you when the Clinician will contact you or offering you a face to face appointment. If you request a specific GP or a particular site, then you may be asked to wait longer.
If you are unable to access the website you can contact the practice by telephone. If you need an on the day appointment you will be booked into a telephone triage clinic and either the Duty doctor or the Urgent Care Practitioner will ring you. Unfortunately we are unable to specific a time for this call.
If we are unable to offer you an appointment on the day we suggest that you contact NHS 111 or go to the Urgent Care Centre.
If you do need an on the day appointment, you may not have a choice of doctor or time. If however you wish to specify a particular doctor or timescale, we will try and fit you in with the earliest non-emergency appointment.
Non-urgent advice: Please Note
Appointments are set for 10 minutes and are intended to be for one problem only. If you feel you need to discuss more than one problem, please submit an e-consult for each problem or let reception know at the time of booking.
Our reception team are trained to signpost and navigate you to the most appropriate member of our clinical team. In order to do this effectively they will ask you questions about the reason for the appointment.
Non-urgent advice: Cancel an Appointment
Enhanced Access
We offer appointments to patients who are either unable to attend the surgery during normal opening hours, or are unable to use e-consult to request routine appointments.
Currently we offer appointments with clinicians on Monday and Thursday evenings and on Saturdays
Out Of Hours
Before 8am and after 6.30pm Monday to Friday and during all weekends and Bank Holidays, calls to the surgery are connected to an answerphone where a recorded message provides the number of the emergency doctor service NHS 111.
The NHS 111 service will provide advice and, if appropriate, consultations with a doctor. To contact NHS 111, just dial 111.
Home Visits
If you are too ill to attend the surgery you can request that a doctor visits you. All calls should be made before 11.00am, unless it is an emergency. On occasion you may be asked to hold to speak to a doctor. Visits are usually undertaken between the end of morning surgery and the start of afternoon surgery. We are unable to promise that a particular doctor attends you, we will, however, try our best to ensure that you have continuity of treatment.
Our Extended Clinical Team
You may not always need to see a doctor. Our team here at Everest Health provide a range of specialised clinics and services which means you may not need to see a GP. If you submit an e-consult, a GP will triage your request and may suggest that an appointment with a Nurse or a Physiotherapist would better meet your needs. A GP may also refer you to a Social Prescriber, Mental Health Nurse, or Pharmacist as appropriate.